Towards User Experience Evaluation of Digital Health Technology for Elderly
Keywords:
digital health technology, elderly, user experience elements, wellness
Abstract
The elderly are portrayed as having difficulty using digital health technology and are not competent enough in using the technology. Digital health technologies, such as mHealth, eHealth, and wearable technology, are significant enablers for the elderly to live freely at home for a more extended period, close to physical and economic support. However, digital health technology diffusion is still in its early stage in Malaysia, and there is a slow rate of adoption among the elderly. Little is known about the perspectives and requirements of the elderly when it comes to digital health technologies.
References
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10.2196/14182.
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[2] M. P. Turakhia, S. A. Desai, and R. A. Harrington, “The outlook of digital health for cardiovascular medicine: Challenges but also extraordinary opportunities,” JAMA Cardiol., vol. 1, no. 7, pp. 743–744, 2016, doi:10.1001/jamacardio.2016.2661.
[3] D. M. Levine, S. R. Lipsitz, and J. A. Linder, “Trends in seniors’ use of digital health technology in the United States, 2011-2014,” JAMA - J. Am. Med. Assoc., vol. 316, no. 5, pp.538–540, 2016, doi: 10.1001/jama.2016.9124.
[4] E. M. Agree, “The potential for technology to enhance independence for those aging with a disability,” Disabil. Health J., vol. 7, no. 1 SUPPL, pp. S33–S39, 2014, doi:10.1016/j.dhjo.2013.09.004.
[5] H. Y. Kao, C. W. Wei, M. C. Yu, T. Y. Liang, W. H. Wu, and Y. J. Wu, “Integrating a mobile health applications for self-management to enhance Telecare system,” Telemat. Informatics, vol. 35, no. 4, pp. 815–825, 2018, doi: 10.1016/j.tele.2017.12.011.
[6] B. Reeder, E. Meyer, A. Lazar, S. Chaudhuri, H. J. Thompson, and G. Demiris, “Framing the evidence for health smart homes and home-based consumer health technologies as a public health intervention for independent aging: A systematic review,” Int. J. Med. Inform., vol. 82, no. 7, pp. 565–579, 2013, doi: 10.1016/j.ijmedinf.2013.03.007.
[7] “Department of Statistics Malaysia Official Portal,” 2020. https://www.statistics.gov.my/index.php?r=column/cone&menu_id=dDM2enNvM09oTGtQemZPVzRTWENmZz09 (accessed Mar. 23, 2021).
[8] A. E. Roberts, T. A. Davenport, T. Wong, H. W. Moon, I. B. Hickie, and H. M. LaMonica,“Evaluating the quality and safety of health-related apps and e-tools: Adapting the Mobile App Rating Scale and developing a quality assurance protocol,” Internet Interv., vol. 24, 2021, doi:10.1016/j.invent.2021.100379.
[9] L. Knox et al., “Using the Technology Acceptance Model to conceptualize experiences of the usability and acceptability of a self-management app (COPD.Pal®) for Chronic Obstructive Pulmonary Disease,” Health Technol. (Berl)., vol. 11, no. 1, pp. 111–117, 2021, doi:10.1007/s12553-020-00494-7.
[10] X. Sun et al., “Internet use and need for digital health technology among the elderly: A cross-sectional survey in China,” BMC Public Health, vol. 20, no. 1, pp. 1–8, 2020, doi:10.1186/s12889-020-09448-0.
[11] B. C. Zapata, J. L. Fernández-Alemán, A. Idri, and A. Toval, “Empirical Studies on Usability of mHealth Apps: A Systematic Literature Review,” J. Med. Syst., vol. 39, no. 2, pp. 1–19, 2015, doi: 10.1007/s10916-014-0182-2.
[12] D. Norman, The Design of Everyday Things. 2016.
[13] L. M. Contreras-Somoza et al., “Usability and User Experience of Cognitive Intervention Technologies for Elderly People With MCI or Dementia: A Systematic Review,” Front.Psychol., vol. 12, no. April, pp. 1–15, 2021, doi: 10.3389/fpsyg.2021.636116.
[14] V. P. Cornet et al., “Untold stories in user-centered design of mobile health: Practical challenges and strategies learned from the design and evaluation of an app for older adults with heart failure,” JMIR mHealth uHealth, vol. 8, no. 7, pp. 1–14, 2020, doi: 10.2196/17703.
[15] M. Gusenbauer and N. R. Haddaway, “Which academic search systems are suitable for systematic reviews or meta-analyses? Evaluating retrieval qualities of Google Scholar, PubMed, and 26 other resources,” Res. Synth. Methods, vol. 11, no. 2, pp. 181–217, 2020, doi:10.1002/jrsm.1378.
[16] A. Martín-Martín, E. Orduna-Malea, M. Thelwall, and E. Delgado López-Cózar, “Google Scholar, Web of Science, and Scopus: A systematic comparison of citations in 252 subject categories,” J. Informetr., vol. 12, no. 4, pp. 1160–1177, 2018, doi: 10.1016/j.joi.2018.09.002.
[17] H. Hawley-Hague et al., “Smartphone apps to support falls rehabilitation exercise: App development and usability and acceptability study,” JMIR mHealth uHealth, vol. 8, no. 9, 2020, doi: 10.2196/15460.
[18] S. Chew, P. S. M. Lai, and C. J. Ng, “Usability and utility of a mobile app to improve medication adherence among ambulatory care patients in Malaysia: Qualitative study,” JMIR mHealth uHealth, vol. 8, no. 1, 2020, doi: 10.2196/15146.
[19] E. Brox, S. T. Konstantinidis, and G. Evertsen, “User-centered design of serious games for older adults following 3 years of experience with exergames for seniors: A study design,” JMIR Serious Games, vol. 5, no. 1, pp. 1–14, 2017, doi: 10.2196/games.6254.
[20] Y. C. Liu et al., “Design and usability evaluation of mobile voice-added food reporting for elderly people: Randomized controlled trial,” JMIR mHealth uHealth, vol. 8, no. 9, 2020, doi:10.2196/20317.
[21] H. M. Salman, W. F. Wan Ahmad, and S. Sulaiman, “Usability Evaluation of the Smartphone User Interface in Supporting Elderly Users from Experts’ Perspective,” IEEE Access, vol. 6, no. c, pp. 22578–22591, 2018, doi: 10.1109/ACCESS.2018.2827358.
[22] J. L. Yeong, P. Thomas, J. Buller, and M. Moosajee, “A Newly Developed Web-Based Resource on Genetic Eye Disorders for Users with Visual Impairment (Gene.Vision): Usability Study,” J. Med. Internet Res., vol. 23, no. 1, pp. 1–17, 2021, doi: 10.2196/19151.
[23] P. Elers, I. Hunter, D. Whiddett, C. Lockhart, H. Guesgen, and A. Singh, “User requirements for technology to assist aging in place: Qualitative study of older people and their informal support networks,” JMIR mHealth uHealth, vol. 6, no. 6, pp. 1–7, 2018, doi: 10.2196/10741.
[24] R. Harte et al., “Human-centered design study: Enhancing the usability of a mobile phone app in an integrated falls risk detection system for use by older adult users,” JMIR mHealth uHealth, vol. 5, no. 5, 2017, doi: 10.2196/mhealth.7046.
[25] D. Castilla et al., “Process of design and usability evaluation of a telepsychology web and virtual reality system for the elderly: Butler,” Int. J. Hum. Comput. Stud., vol. 71, no. 3, pp.350–362, 2013, doi: 10.1016/j.ijhcs.2012.10.017.
[26] P. Brauner and M. Ziefle, “Serious motion-based exercise games for older adults: Evaluation of usability, performance, and pain mitigation,” JMIR Serious Games, vol. 8, no. 2, 2020, doi:
10.2196/14182.
[27] M. K. Moon and S. C. Kim, “Usability evaluation of movement support service robot for elderly,” Adv. Intell.
Published
2022-01-19
How to Cite
Abdul Aziz, N. F., Zainal, A., & Ahmad, N. A. (2022). Towards User Experience Evaluation of Digital Health Technology for Elderly. Selangor Science & Technology Review (SeSTeR), 5(5), 57-63. Retrieved from https://sester.journals.unisel.edu.my/ojs/index.php/sester/article/view/252
Section
Articles in English
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