Y. A. Abd Wahab, H. Hashim, S. H. Mohd Yusoff, N. H. Baharim, and T. A. Tuan Daud, “The Impact of Brand Image in Courier Company on Loyalty: A Customer Satisfaction as Mediator”, Selangor Science & Technology Review (SeSTeR), vol. 5, no. 5, pp. 16-24, Jan. 2022.