Online Learning Satisfaction: A Pilot Study
A Pilot Study
Keywords:
Online learning, Factors, Learners, Qualitative, SurveyAbstract
Despite physical distances, online learning allows institutes to continue their education. Student enrolment and retention are essential concerns for all higher education institutions. During the COVID-19 pandemic, most educational institutions worldwide shifted to online learning. With the growth of online e-learning usage around the world, it became necessary to improve the accessibility of teaching and learning, and it was imperative to assess student satisfaction to understand their behavior. This study aims to explore student opinions about online learning and provide educators, policymakers, and researchers with a comprehensive understanding of the state of online learning, guiding informed decisions and inspiring further exploration of this dynamic field. These opinions were investigated through qualitative research, which involved distributing surveys to students and analyzing their responses to open-ended questions. This paper presents insights into the impact of the COVID-19 pandemic on online learning and its potential long-term effects on the educational landscape. Responses were analyzed using data mining algorithms. The results identify factors that can affect students’ satisfaction with online learning and are discussed in focus groups with students in years 2, 3, and 4. In conclusion, the qualitative analysis highlights the systematic investigation of factors institutions need to consider when implementing online learning systems.
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